Privacy Policy

Effective 10 November 2026

1. Who we are

This Privacy Policy explains how MyHealthScore Pty Ltd (ABN 49 518 488 416) trading as MyHealthScore (we, us, our) handles personal information through https://www.myhealthscore.com and related member areas.

Privacy contact: admin@myhealthscore.com. Address for privacy notices: 119 Racecourse Road, Ascot QLD 4007, Australia.

We respect your privacy and handle personal information in line with the Privacy Act 1988 (Cth) and the APPs. Health information is sensitive information under the Privacy Act and is treated with extra care.

2. What we collect

Depending on how you use the Service, we may collect:

  • Identity and contact: name, email address, account login details, and billing-related identifiers needed to run a Club membership.
  • Quiz and wellbeing answers: the Vital 100 quiz does not ask for your name or contact details. If you complete it, your monthly scores, zone scores and answers are stored only in your own browser on that device (local storage). They are not stored on MyHealthScore's servers or in a member account, and they are not linked to your login. We still treat those answers and scores as health information (sensitive information). This record is lost if you clear site data for myhealthscore.com or switch to another browser or device. Anyone with access to that browser could see it. To delete it, clear site data for myhealthscore.com in your browser settings. Club membership does not save a history of your quiz results on your member account.
  • Club membership and payment metadata: renewal status and payment status. Payments are taken by Squarespace. Full card details are handled by Squarespace and its payment partners, not stored by us in full.
  • Communications: messages you send us, and — if you opt in — newsletter or email-campaign details.
  • Technical data: IP address, device/browser type, pages viewed, interactions, approximate location derived from IP address, and similar data via Squarespace Analytics, Google Analytics (Google LLC), the Meta Pixel (Meta Platforms), and cookies needed for the site to work.

We generally collect information from you directly. We may also receive limited information from Squarespace (our hosting, membership and payment platform) that helps us operate the Service.

3. Why we collect it

  • Provide the Service: run the quiz experience, show scores and tips, operate accounts, and provide Club membership features you signed up for.
  • Communicate: respond to enquiries and send service messages (for example billing or security notices). With your consent, we may also send newsletters or updates via Squarespace Email Campaigns (see section 9).
  • Improve and secure: fix bugs, understand aggregate usage through Squarespace Analytics, Google Analytics and the Meta Pixel, prevent abuse, and keep the Service secure.
  • Legal and financial: meet tax, accounting and other legal obligations, and resolve disputes.

If you do not provide information we need for a Club membership or a feature, we may not be able to provide that feature.

4. Health information and consent

Quiz answers and related scores are health information. We only collect this sensitive information with your consent (for example, when you choose to complete a quiz), or as otherwise permitted by the Privacy Act.

  • Voluntary: you do not have to complete a quiz to browse most of the public website.
  • Purpose limit: we use quiz answers to provide your score and tips and to operate the features you use. We do not use quiz answers to provide medical diagnosis or treatment through this website. The Vital 100 quiz stores your scores and answers only in your own browser, not on our servers or in a member account. Club does not keep a saved history of your past quiz results on your member account.
  • Withdrawal: you may stop using the quiz. To delete Vital 100 results stored in your browser, clear site data for myhealthscore.com in your browser settings. You may ask us to delete personal information we hold, subject to legal retention needs (see section 6).

5. Disclosure

We may disclose personal information to:

  • Squarespace: our website host, Club membership, payment and (when enabled) email-campaign provider, as needed to run the Service.
  • Legal requirements: courts, regulators or law enforcement when required or authorised by law, or where necessary to deal with a serious threat to life, health or safety.
  • Business transfer: a buyer or adviser in a proposed sale or restructuring of our business, under appropriate confidentiality arrangements.

We do not sell your personal information. We do not share your quiz answers with product sellers when you click an outbound Buy now link, unless you choose to give them information on their site.

6. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No online service is completely secure. Account data is stored through Squarespace as our platform provider. Vital 100 quiz scores and answers are stored only in your browser on that device (see section 2), not on our servers.

Retention: we keep personal information only for as long as reasonably needed for the purposes in this Privacy Policy. We keep financial and transaction records for as long as required by Australian law (typically up to 7 years). When information is no longer needed, we take reasonable steps to destroy it or de-identify it, unless we are required to keep it.

7. Overseas disclosure

We use Squarespace to host the website, Club membership and related features. Squarespace may store or process personal information on servers outside Australia, including in the United States. We also use Google Analytics (Google LLC) and the Meta Pixel (Meta Platforms). These providers may process technical and usage data (such as pages viewed, device and browser information, IP-derived location and interactions) on servers outside Australia, including in the United States. By using the Service you acknowledge that your information may be disclosed to Squarespace, Google and Meta in those locations.

Where we disclose personal information overseas in this way, we take reasonable steps to ensure APP-compliant handling, including relying on those providers' contractual and privacy commitments where appropriate.

8. Cookies and analytics

We use cookies and similar technologies that are needed for the site to function (for example session and security cookies). We also use Squarespace Analytics, Google Analytics (provided by Google LLC) and the Meta Pixel (provided by Meta Platforms) to understand how the site is used. These services may collect information such as pages viewed, device and browser information, approximate location derived from your IP address, and interactions with the site. This data may be processed overseas, including in the United States (see section 7). The Vital 100 quiz itself does not send your quiz answers to Squarespace Analytics, Google Analytics or the Meta Pixel.

You can control cookies through your browser settings. Blocking some cookies may affect login or checkout features. You can also opt out of Google Analytics by installing Google's opt-out add-on at https://tools.google.com/dlpage/gaoptout, and you can manage Meta ad preferences through your Meta account (for example at https://www.facebook.com/adpreferences).

9. Marketing

We do not currently run a live newsletter. When we start email updates, we plan to use Squarespace Email Campaigns. We will only add you to marketing emails if you opt in (for example by signing up to a newsletter form) or as otherwise allowed by law. Every marketing email will include an unsubscribe option. You can also opt out by emailing admin@myhealthscore.com.

Service messages about your account or Club membership may still be sent when needed, even if you opt out of marketing.

10. Access, correction and complaints

  • Access and correction: you may ask for access to personal information we hold about you, or ask us to correct it, by emailing admin@myhealthscore.com. We will respond within a reasonable period.
  • Complaints: if you have a privacy complaint, contact us first at admin@myhealthscore.com. We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

11. Children

The Service is for people aged 18 and over. We do not knowingly collect health information from anyone under 18. If you believe we have collected a child's information, contact admin@myhealthscore.com and we will take reasonable steps to delete it.

12. Changes and contact

We may update this Privacy Policy by posting a new version on the website with a revised date. If changes are material, we will take reasonable steps to notify account holders (for example by email or a site notice).

Privacy questions: admin@myhealthscore.com. Postal: 119 Racecourse Road, Ascot QLD 4007, Australia.

Last updated: 10 November 2026.