MyHealthScore.com Patient Satisfaction Summary Report for Sample Corp.
Summarized for:44 Physicians (All)
Benchmarks by: AZ
Method:Mean Values
Sorted by: #28 Overall - quality
E-mail Identifier: @my_firm.com
For the period: 08/01/2009 to 07/30/2010
http://www.MyHealthScore.com, Printed: 07/30/2010
Copyright 1999, INTELLIMED International, Corp.

Physician's Name Survey Count The Physician The Nurse Office Staff/Receptionist Overall
Company Total #8
knowldg		 #9
diagnose		 #10
explain		 #11
responsv		 #12
time spent		 #13
not waiting		 #14
friendly		 #15
gentle		 #16
privacy		 #17
tests		 #18
knowldg		 #19
explain		 #20
time		 #21
friendly		 #22
gentle		 #23
privacy		 #24
friendly		 #25
appntmnt		 #26
$ concern		 #27
M discnt		 #28
quality		 #29
accesibility		 #30
clean		 #31
referring
ART, MARSHALL DO (PD) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.26 1.33 1.14 1.14 1.13 - 1.24 1.25 1.31 1.21 1.18 1.20 1.20 1.23 - - 1.16 1.26 1.14 1.12
ZESTON, JAMES MD (FP) PHOENIX, AZ 1 1 1.12 1.14 0.91 0.93 1.01 0.27 1.14 1.14 0.90 0.92 0.74 0.75 0.26 0.72 0.71 0.72 0.96 1.23 0.95 0.89 1.16 1.26 0.91 1.12
SESTREN, ALAN MD (ORS) TEMPE, AZ 2 2 1.12 1.14 1.14 1.16 1.26 1.19 1.14 1.14 1.02 1.04 1.11 1.13 1.18 1.09 1.06 1.08 1.08 0.86 1.19 - 1.16 1.14 1.03 1.12
ENTRSTER, HOLLIS MD (FP) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.26 0.53 1.14 1.14 1.13 1.15 - - - - - - 1.20 0.74 1.19 - 1.16 1.26 1.14 1.12
PHILLIS, ROBERT MD (D) MESA, AZ 1 1 1.12 1.14 1.14 1.16 1.26 1.06 1.14 1.14 1.13 1.15 0.74 0.75 0.78 0.72 0.71 0.72 0.72 0.74 0.71 - 1.16 1.26 1.14 1.12
DEBINE, CARL MD (PD) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.26 1.33 1.14 1.14 1.13 1.15 1.24 1.25 1.31 1.21 1.18 1.20 1.20 1.23 1.19 1.12 1.16 1.26 1.14 1.12
DESMSEY, IAN MD (FP) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.26 1.06 1.14 1.14 1.13 1.15 0.99 1.00 1.04 1.21 1.18 1.20 1.20 0.98 1.19 - 1.16 1.26 1.14 1.12
MOUSKEVITZ, LEE MD (OBG) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.26 1.33 1.14 1.14 1.13 1.15 1.24 1.25 1.31 1.21 1.18 1.20 1.20 1.23 1.19 1.12 1.16 1.26 1.14 1.12
RETZ, SHARONELLE MD (FP) SCOTTSDALE, AZ 1 1 1.12 0.91 1.14 1.16 1.01 0.80 1.14 1.14 - 1.15 - - - - - - 1.20 0.74 - - 1.16 1.01 0.91 1.12
ANDREESON, MICHAEL MD (OBG) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.26 1.33 1.14 1.14 1.13 1.15 1.24 1.25 1.31 1.21 1.18 1.20 1.20 1.23 1.19 1.12 1.16 1.26 1.14 1.12
DELS, JAMIE MD (FP) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.01 1.06 1.14 1.14 1.13 1.15 0.99 1.00 1.04 0.97 0.94 0.96 0.96 0.98 0.95 - 1.16 1.01 0.91 1.12
GILLIBELLE, BARBARA MD (GE) (IM) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.01 1.06 1.14 1.14 1.13 1.15 0.99 1.00 1.04 0.97 0.94 0.96 0.96 0.98 0.95 - 1.16 1.26 1.14 1.12
BARTELLO, ROBERT MD (PD) (IM) SCOTTSDALE, AZ 1 1 1.12 0.91 1.14 1.16 1.26 1.33 1.14 1.14 - 1.15 0.99 0.75 1.04 1.21 1.18 - 0.72 0.74 1.19 - 1.16 1.26 1.14 1.12
GIOVONNI, MICHAEL_ MD (FP) SCOTTSDALE, AZ 2 2 1.12 1.14 1.14 1.16 1.26 1.33 1.14 1.14 1.13 1.15 1.24 1.25 1.31 1.21 1.18 1.20 1.20 1.23 - - 1.16 1.26 1.14 1.12
ZANG, ERIC DO (GP) MESA, AZ 1 1 1.12 1.14 1.14 1.16 1.01 0.80 1.14 1.14 1.13 1.15 1.24 1.25 1.31 1.21 1.18 1.20 1.20 1.23 1.19 - 1.16 1.01 0.91 1.12
SHUIT, JACQUELINE MD (FP) PHOENIX, AZ 2 2 1.12 1.14 1.14 1.16 1.01 1.33 1.14 1.14 1.13 1.15 0.99 0.75 0.78 1.09 1.06 1.08 0.96 0.86 0.95 - 1.16 1.26 1.14 1.12
TESTRELLE, THANES MD (IM) () SCOTTSDALE, AZ 1 1 0.90 0.91 0.91 0.93 1.26 1.33 1.14 1.14 1.13 0.92 0.99 1.00 1.04 0.97 0.94 0.96 0.96 0.98 0.95 - 1.16 1.01 0.91 1.12
MICHAELS, MARC MD (IM) PHOENIX, AZ 2 2 1.01 1.03 0.91 1.04 0.88 0.80 1.03 0.91 0.90 0.92 0.99 1.00 0.78 0.97 0.94 0.96 0.72 0.61 0.95 - 1.04 1.14 1.03 1.01
FILLBERTO, JOHN MD (FP) PHOENIX, AZ 2 2 1.01 0.91 1.03 1.04 1.14 1.06 1.03 1.03 0.90 0.92 0.99 1.00 1.04 0.97 0.83 0.96 0.72 0.61 0.71 - 1.04 0.88 0.80 0.90
ELBERTSON, THOMAS MD (CHP) (P) PHOENIX, AZ 44 44 1.01 1.02 1.00 1.00 1.00 1.02 0.99 0.99 1.01 1.02 1.07 1.07 1.06 1.06 1.06 1.07 1.08 1.09 1.12 1.03 1.01 0.88 1.00 1.01
MCCLOUD, CRAIG DO (FSM) (GP) PHOENIX, AZ 1 1 0.90 1.14 0.91 1.16 0.76 0.53 1.14 1.14 1.13 1.15 0.99 1.00 1.04 0.72 0.94 0.96 0.72 0.74 1.19 - 0.93 1.26 1.14 1.12
MCCLOUD, BERNARD MD (PUD) (IM) PHOENIX, AZ 1 1 0.67 0.68 0.91 0.69 1.01 1.06 0.91 0.91 0.90 0.69 0.99 1.00 1.04 0.97 0.94 0.96 0.96 0.98 0.95 - 0.93 1.01 0.91 0.90
GOODNIGHT, RICHARD MD (ORS) PHOENIX, AZ 1 1 1.12 1.14 1.14 1.16 1.01 0.80 1.14 0.91 0.90 0.92 0.74 0.75 0.78 0.97 0.94 0.96 0.72 0.98 0.95 - 0.93 1.26 1.14 1.12
KAMPANELLE, PHILLIP MD (FP) PHOENIX, AZ 1 1 0.90 0.68 1.14 1.16 1.26 0.27 1.14 1.14 1.13 0.69 0.99 0.50 1.04 0.97 0.94 0.96 0.72 1.23 0.71 - 0.93 1.26 1.14 0.90
GILMOURE, JON MD (ORS) PHOENIX, AZ 2 2 1.12 1.14 1.14 1.16 1.01 1.06 0.91 0.91 0.90 1.04 0.99 1.00 1.04 0.97 0.94 0.96 1.08 0.98 0.71 - 0.93 0.76 0.69 1.01
BENTON, GREGORY MD (FP) MESA, AZ 1 1 0.90 0.91 0.91 0.93 0.76 0.80 0.91 0.91 0.90 0.69 0.99 1.00 1.04 0.97 0.94 0.96 0.96 0.98 0.95 - 0.93 1.26 1.14 1.12
GIATONNI, JAMES MD (PD) (ADL) PHOENIX, AZ 3 3 0.97 0.99 0.99 0.85 0.84 0.88 0.91 0.99 1.06 1.08 0.91 0.92 0.78 1.05 0.94 0.96 0.88 1.06 0.95 - 0.93 1.01 1.07 0.97
MONETTE, ABRAHAM MD (PD) (NPM) PHOENIX, AZ 1 1 0.90 0.91 0.91 0.93 1.01 1.33 0.91 0.91 - - 0.99 1.00 1.04 0.97 0.94 - 0.96 1.23 - - 0.93 1.26 1.14 0.90
MCCARTNEY, STEPHEN MD (IM) SCOTTSDALE, AZ 1 1 0.90 0.91 1.14 1.16 1.26 1.06 1.14 0.91 - - - - - - - - 0.72 0.74 0.95 - 0.93 1.01 1.14 1.12
STARR, HARRY MD (FP) GILBERT, AZ 1 1 0.90 0.91 0.68 0.93 0.76 1.06 1.14 0.91 0.90 0.92 0.74 1.00 1.04 0.72 0.94 0.96 0.72 0.98 - - 0.93 1.01 0.91 0.90
LENNON, DONALD MD (GP) PHOENIX, AZ 1 1 1.12 0.91 1.14 1.16 1.26 1.06 1.14 1.14 1.13 1.15 0.99 0.75 0.78 0.97 0.94 0.72 0.96 0.74 - - 0.93 1.26 1.14 1.12
HARRISON, ROBERT MD (FP) PHOENIX, AZ 1 1 0.90 0.91 1.14 0.93 1.01 0.80 1.14 1.14 0.90 0.69 - - - - - - 0.72 0.74 0.71 - 0.93 1.01 0.91 0.90
GILMOURE, ROBERT MD (FP) (FPG) MESA, AZ 1 1 0.90 0.91 0.91 0.69 0.76 1.33 0.91 0.68 0.90 1.15 0.74 0.75 0.78 0.97 0.94 0.96 0.96 1.23 0.71 - 0.93 1.26 1.14 0.90
GREENE, MICHAEL MD (FP) (OM) MESA, AZ 1 1 1.12 1.14 0.91 0.93 0.76 0.80 1.14 1.14 1.13 1.15 1.24 1.25 1.31 1.21 1.18 1.20 0.72 0.74 0.71 - 0.93 1.01 0.91 0.90
DESMOND, SUSAN MD (OBG) PHOENIX, AZ 1 1 1.12 0.91 0.91 0.93 1.01 0.80 0.91 0.91 0.90 0.92 1.24 1.25 1.31 1.21 1.18 1.20 0.96 0.98 0.95 0.89 0.93 1.01 1.14 1.12
MOLLY, JAMES MD (FP) PHOENIX, AZ 1 1 0.90 0.91 0.91 0.93 1.01 1.06 0.91 0.91 0.90 0.92 0.99 1.00 1.04 0.97 0.94 0.96 0.96 0.98 0.95 0.89 0.93 1.01 0.91 0.90
RAZA, SAKINA MD (PD) SCOTTSDALE, AZ 1 1 0.90 0.68 0.68 0.69 0.76 1.06 0.91 0.91 0.68 0.69 0.74 0.75 0.78 0.97 0.94 0.72 0.72 0.98 0.95 - 0.93 1.01 0.69 0.90
WATERS, EDWIN MD (IM) () Phoenix, AZ 1 1 0.90 1.14 0.91 0.93 1.01 1.06 0.91 0.91 1.13 0.92 0.74 0.75 0.78 0.72 0.71 0.72 0.72 0.74 0.71 - 0.93 0.76 0.91 0.90
JAGGER, DAVID DO (GP) PHOENIX, AZ 2 2 0.90 0.91 0.91 0.93 0.51 0.53 0.80 0.91 0.90 0.92 0.74 0.88 0.91 0.72 0.94 0.96 0.84 0.86 0.59 - 0.81 1.14 1.03 0.67
CLAPTON, KAREN DO (CD) (IM) MESA, AZ 1 1 0.90 0.91 0.91 0.93 1.01 0.80 0.69 0.68 0.90 0.92 0.99 1.00 0.78 0.72 0.94 0.96 0.96 0.98 0.71 0.45 0.69 0.76 0.69 0.67
ELLIOT, LAWRENCE MD (IM) PHOENIX, AZ 1 1 0.90 0.91 0.68 0.46 0.76 1.06 0.46 0.91 - 0.92 0.99 1.00 0.78 0.97 0.94 - 1.20 1.23 1.19 - 0.69 1.01 0.91 0.67
TERRANCE, ALVIN MD (IM) PHOENIX, AZ 2 2 0.67 0.68 0.91 0.93 0.51 0.80 0.69 0.91 0.90 0.92 0.74 0.75 0.78 0.48 0.71 0.72 0.96 0.74 - - 0.69 0.76 0.69 0.67
WIGGALE, GEORGE MD (FP) SCOTTSDALE, AZ 2 2 0.67 0.46 0.68 0.69 0.76 1.06 0.69 0.68 0.68 0.46 0.99 1.00 0.78 0.97 0.94 0.72 0.72 0.49 0.71 - 0.69 1.26 0.91 0.67
WRIGHT, GERALD MD (FP) MESA, AZ 1 1 0.67 0.68 0.68 0.69 0.76 0.80 0.69 0.68 0.68 0.69 0.74 0.75 0.78 0.72 0.71 0.72 0.72 0.74 0.71 - 0.69 0.76 0.69 0.67
Report Totals and Averages 98 98 1.00 1.00 1.00 1.00 0.99 1.00 1.00 1.00 1.00 1.00 1.02 1.01 1.01 1.01 1.01 1.02 1.00 1.00 1.02 1.02 1.00 1.00 1.00 1.00

Note: Response results are formated by question as indicies (calculation = provider value divided by benchmark average for same time period) Cells without data are represented by 1.00, or an average value for the question.
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